Sit back, put the kettle on, and relax. Your request has been sent to cleaners in your area and we’ll be in touch as soon as your booking is confirmed. Don’t worry if you don’t hear from us right away: it can take a little longer depending on your time and location. If we have any issues, we’ll use the flexibility options you may have mentioned when booking.


The Platform
Message your cleaner, manage your bookings, write reviews, see your payments — it can all be done online or in the app.


Cleaning Products
Since you need to have all the necessary cleaning products at home, we recommend the following materials.


Access to your Home
It’s best if you’re at home for all bookings, but we strongly recommend that you’re there for at least the first one. Some customers give a key to their cleaner, but please remember that Helpling takes no part in the key-handling process.


Cleaning Priorities
Every customer is different, so write down a list of priorities for your cleaner. Every cleaner on our platform is experienced, but this will help them to tailor their work to you. You can also chat with your cleaner through our app and website.


Meet & Greet
Since it’s their first visit, your cleaner may need some guidance. When they arrive, introduce yourself and show your cleaner around your home — remember the list of priorities you made! This will help you both get the best clean possible


Payment
Here’s the best part — you don’t need to do anything! Your cleaner will take payment within 2-3 days of your booking. Don’t worry, they’ll let us know if anything changed.


Feedback
The easiest way to give feedback is directly to your cleaner. We’ve found that most issues can be ironed out with a quick chat! We’ll also ask for feedback for your cleaner’s profile. This lets your cleaner (and us!) know whether they’re doing a good job. If you’ve had any problems, you can also contact our Customer Service team and we’ll do all we can to help.