Helpling provides cleaners with a platform to find customers and determine their own individual hourly rates. As a customer, you, therefore, define a price range for your cleaning and will only be furnished with cleaners within your price range.
Currently, the recurring rate starts at S$22 per hour and the ad-hoc rate starts at S$28 per hour. Customers are eligible for recurring rates when 5 or more cleans are booked and executed. Otherwise, all past events are considered as ad-hoc bookings at ad-hoc rate.
We also have a flat S$10 - weekend surcharge for events that happen on Friday Saturday and Sunday due to high demand. In addition, there is a S$2.5 service fee for all recurring bookings to better serve our customers and partially offset the 7% GST.
Customers will be charged a cancellation fee (50% of the event price) if the customer canceled an event 24 hours before commencing. This fee goes to the provider because they don't have enough time to take another customer.