You can reschedule or cancel your appointments free of charge up to 24 hours before the event through your account on the App or website because cleaners still have sufficient time to find another job. If you cancel less than 24 hours before a booking starts you will be charged a cancellation fee equivalent to 100% of the booking fee. This way cleaners can still be compensated for their time.

The booking of weekly cleaning service (“weekly booking”) or once every two weeks cleaning service (“fortnightly booking”) does not come with a minimum commitment period. However, in the event that the customer chooses a recurring cleaning service and wishes to cancel all future bookings without completing at least 5 bookings within 7 weeks (14 weeks for fortnightly), the customer will be charged ad-hoc cleaning rates for all past bookings.