We understand that a failed payment email can be concerning, but please don't worry as we are here to assist you. When we are unable to process payment, you will receive an email informing you of the failed attempt. To ensure your payment is processed successfully, please log in to your account and update your payment details.
Simply click the drop-down button beside "New Booking" on the top right corner, select "Account Settings", scroll down and click "Edit" at the Payment Method, and update your card details. Once the payment details are updated, the system will automatically retry the payment. If you need any further assistance, please do not hesitate to contact our Home Advisors team.