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Payment handling

I changed my mind and I would like to withdraw my Helpling credits into cash. Can this be done?
We understand that sometimes plans change, and you may wish to get a refund for the Helpling credits in your wallet. While we do not offer an option to with...
Thu, 16 Mar, 2023 at 9:37 AM
How do I know if my Helpling wallet has been successfully topped up?
You can confirm if your Helpling wallet has been successfully topped up by checking the balance displayed at the top of the app's default page. If the a...
Thu, 16 Mar, 2023 at 9:40 AM
What is the minimum amount of Helpling credits that I have to top up at any time?
The minimum amount for Helpling credit top-up is S$100 per transaction. Additionally, you will receive a bonus of S$2 for each top-up made. In case you ...
Thu, 16 Mar, 2023 at 9:42 AM
How does Helpling Wallet work?
The Helpling wallet allows you to store Helpling credits, which you can use to pay for Helpling services in the future. To use the Helpling wallet, you firs...
Thu, 16 Mar, 2023 at 9:43 AM
Why do you need my payment card details?
We understand that it can be daunting to provide your payment card details, but please know that we take the security of your information seriously. The rea...
Thu, 16 Mar, 2023 at 9:44 AM
I have been given a discount referral code - how can I apply this to a booking?
If you are a new customer with a promotional code, you can apply this during the booking process on the “Your Details” section of the request. There is a fi...
Thu, 16 Mar, 2023 at 9:47 AM
I forgot to use my promotional code when I booked my cleaning - how can I add it?
If you forgot to use your promotional code during the booking process, please contact our Home Advisors team as soon as possible at +6531583871 or send us a...
Thu, 16 Mar, 2023 at 2:40 PM
Where can I add a promotional code to pay or part-pay for my booking?
You can apply your promotional code during the booking process. When you are about to fill in your details, look for the field on the right-hand side labele...
Thu, 16 Mar, 2023 at 2:43 PM
I used a promotional code and I have been charged or charged the wrong amount - can you help?
We're sorry to hear that you've encountered an issue with your promotional code. Please give us a call at +6531583871 and our Home Advisors team wil...
Thu, 16 Mar, 2023 at 2:45 PM
If I do not pay the full amount for a booking will the household professional still be paid?
The household professional will only be paid what you have paid. We understand that sometimes there may be issues with the cleaning, and we want to ensure t...
Thu, 16 Mar, 2023 at 2:48 PM