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Payment handling

How do I confirm payment?
To confirm your payment, you need to login to your Helpling account.
Fri, 29 Nov, 2019 at 4:50 AM
How much does a cleaning cost and what are the fees?
Helpling provides cleaners with a platform to find customers and determine their own individual hourly rates. As a customer, you, therefore, define a price ...
Mon, 8 Nov, 2021 at 3:04 AM
When will my card get charged?
No charges will be made prior to your cleaner confirming on our system that the cleaning has taken place. If changes to the original request have been made,...
Fri, 29 Nov, 2019 at 6:24 AM
The cleaning has taken place but my card has not been charged - how can I pay?
We only take payment once your cleaner has confirmed that they have completed the scheduled cleaning - this is usually done as soon as the cleaning has fini...
Fri, 29 Nov, 2019 at 6:25 AM
Who are Stripe and how do they work?
Stripe is a third-party secure-payment provider. Adyen holds all customer card details and facilitates payment processes for Helpling. You can read more abo...
Mon, 8 Nov, 2021 at 3:05 AM
Can I pay for my cleaning in cash?
No - all cleaners on Helpling are paid through the website and are instructed not to accept cash.
Fri, 29 Nov, 2019 at 6:27 AM
I've received a failed payment email - what happens next?
When we are unable to process payment, we will send you an email informing you of the failed attempt. To update your payment details, log in to your account...
Fri, 29 Nov, 2019 at 6:30 AM
How can I change my payment card details?
Please log in to your Helpling account, click on 'My Payments' and then 'Update Card Details'.
Fri, 29 Nov, 2019 at 6:31 AM
Do you charge for any travel expenses?
There is no charge for travel expenses. Cleaners choose in which areas they want to work before they are offered jobs, so they are fully prepared for the tr...
Fri, 29 Nov, 2019 at 6:34 AM
Which payment methods does Helpling offer?
Currently, we only offer payment through credit cards and debit cards.
Fri, 29 Nov, 2019 at 6:36 AM