At Helpling, we understand that our customers may have different preferences when it comes to being present during the cleaning. While it is not mandatory for you to be at home during the cleaning, we recommend that you are there for at least the first booking. This will give you the opportunity to meet your household professional and provide them with any special instructions or requests regarding the cleaning.

If you are unable to be at home during the cleaning, you can leave a note in your booking indicating where the household professional can locate the key. Additionally, you can communicate with your household professional through the Helpling app. Once your booking is confirmed, you will receive a confirmation email with your household professional’s phone number. You can text or call her to discuss the booking and any specific cleaning needs or requests you may have.

In any case, our household professionals are experienced and professional, and they will take good care of your home even if you are not present during the cleaning. Rest assured that we take security and confidentiality seriously, and we have rigorous measures in place to safeguard your property and personal information.

Don't forget to download the Helpling app to make your booking process more convenient and efficient. You can download the app from the Playstore for Android devices ( or from the App Store for Apple devices ( With the app, you can easily manage your bookings, communicate with your household professional, and provide feedback on the service.