Do you need help?

The Organisation

My preparation - How do I get ready for the cleaning?
  Sit back, put the kettle on, and relax. Your request has been sent to cleaners in your area and we’ll be in touch as soon as your booking is confirmed. D...
Sat, 30 Oct, 2021 at 5:57 AM
Do I have to be at home during the cleaning?
  This is entirely up to you. However, we do recommend that you are there at least for the first booking. This allows you to meet your cleaner and to provi...
Fri, 29 Nov, 2019 at 3:53 AM
Do I have to provide cleaning material?
You are required to provide cleaning materials for the cleaner assigned. For information about cleaning materials, please click here.
Fri, 18 Sep, 2020 at 7:41 AM
Can I leave my cleaner a key?
  It is up to you to make arrangements with your cleaner. Customers who can't commit to a fixed schedule normally leave the key with the cleaner, so t...
Fri, 6 Mar, 2020 at 10:36 AM
Am I insured during a cleaning?
Helpling's insurance only covers damage cases that surpass a value of SGD$1,500. This means that any damage cases below $1,500 have to be settled betwe...
Fri, 29 Nov, 2019 at 6:02 AM
How can I let my cleaner know, where to pick up my keys?
Please be advised that once your booking is confirmed with a cleaner you will receive their name and contact number. You can contact your cleaner directly t...
Fri, 29 Nov, 2019 at 6:17 AM
Which cleaning supplies do I have to provide?
We recommend to have the following cleaning supplies at home:  1 Glass cleaning spray 2 Microfiber cloths  1 Dishwashing liquid 2 Normal cloths  1 S...
Fri, 18 Sep, 2020 at 7:36 AM
Where do I find the phone number of my cleaner?
You find your cleaner's phone number in your customer account [LINK]. On your home page please click on your cleaner's name. You will be able to s...
Fri, 29 Nov, 2019 at 7:58 AM