We sincerely apologize for any accidental damage that may occur during your cleaning session. We take these incidents seriously and are here to help resolve the issue quickly.
How to Report Damage:
Report Immediately: Please contact us as soon as you notice the damage.
Reporting Deadline: The damage needs to be reported within 24 hours after the session for us to have a good and fair investigation.
Provide Details: Reach out to your Home Advisors via WhatsApp at +6531290042 or our Hotline (+6531583871) and include the following:
1. A clear photo of the damaged item.
2. Details about when and how the damage occurred.
3. Original purchase invoices (if available) or relevant documents.
We aim to provide a resolution within 2 to 3 days, though the exact time frame may depend on the complexity of the individual case. We will keep you updated throughout the process.
