Do you need help?

Payment handling

When do you charge my bank account?
We highly value your satisfaction with our services. Therefore, we only charge your account 72 hours after your cleaning appointment. This gives you the cha...
Fri, 29 Nov, 2019 at 6:37 AM
I was charged an incorrect amount, what do I do?
In case of any problems regarding the payment process please send an e-mail to contact@helpling.sg. We will immediately take care of your request. 
Fri, 29 Nov, 2019 at 6:37 AM
Is there a fee for using Helpling?
No, there is no set-up fee. Our rates are simple: Hourly rates Repeat $23 Once-off $30 Please note that weekly and fortnightly bookings ar...
Mon, 8 Nov, 2021 at 3:06 AM
How do I pay for my cleaning?
You can easily pay by debit and credit card. Unfortunately, paying by invoice or cash is not possible.  Please do not attempt to pay cash to the provide...
Fri, 29 Nov, 2019 at 6:39 AM
If I do not pay the full amount for a booking will the cleaner still be paid?
The cleaner will only be paid what you have paid. In the unlikely instance that you are unhappy with the quality of cleaning, we will ask how much you f...
Fri, 29 Nov, 2019 at 7:51 AM
I used a promotional code and I have been charged or charged the wrong amount - can you help?
Please send an e-mail with your voucher to contact@helpling.sg so we can make the necessary adjustments to your invoice.
Fri, 29 Nov, 2019 at 8:14 AM
Where can I add a promotional code to pay or part-pay for my booking?
You can apply this during the booking process on the 'Your Details' section of the request. There is a field to enter the code on the right-hand s...
Fri, 29 Nov, 2019 at 8:16 AM
I forgot to use my promotional code when I booked my cleaning - how can I add it?
Please send us the promotional code at contact@helpling.sg before the cleaning and we will get this added on for you.
Fri, 29 Nov, 2019 at 8:17 AM
I have been given a discount referral code - how can I apply this to a booking?
If you are a new customer with a promotional code, you can apply this during the booking process on the 'Your Details' section of the request. The...
Fri, 29 Nov, 2019 at 8:18 AM
Why do you need my payment card details?
Whether you are paying for your first cleaning or are using a promotional code, we need to take your card details to ensure that any future cleaning session...
Fri, 29 Nov, 2019 at 8:22 AM