Do you need help?


How important is feedback?
Feedback from customers, both positive and negative, is very important to us at Helpling.
Fri, 29 Nov, 2019 at 4:15 AM
What happens if a cleaner damages something during the cleaning?
  In the unlikely event of damages occurring, we kindly request you to email us at within 24 hours of the cleaning. Please also attach ...
Fri, 6 Mar, 2020 at 10:41 AM
Something has been damaged during the cleaning?
  We sincerely apologize for the damage and inconvenience caused. Please report the damage by sending an e-mail to To facilitate our ...
Fri, 29 Nov, 2019 at 5:30 AM
What do I do if the cleaner does not show up?
In case of a no-show, please call the cleaner first, if the cleaner didn't pick up please call Helpling at +6531583871.  If you require further sup...
Thu, 5 Mar, 2020 at 10:46 AM
How can I leave feedback for the cleaner?
To leave feedback, please log in to your Helpling account, click on 'Home' in the top bar. In the 'My cleaners' section, you find a butt...
Fri, 29 Nov, 2019 at 6:45 AM
My cleaner is not meeting my expectations - what should I do?
We encourage as much communication between the cleaners and their customers as possible, as often having a simple chat about an issue can lead to a resoluti...
Fri, 29 Nov, 2019 at 7:24 AM
How do I give feedback on the Helpling platform, cleaning partners or booking experience?
We love customer feedback and are always looking for ways to improve our service. If you would like to share feedback regarding the cleaner please refer...
Fri, 29 Nov, 2019 at 7:27 AM
Not satisfied with the services of your cleaner?
Your satisfaction is our highest priority. If you feel the service was not provided to your full satisfaction, we would like to encourage you to have a chat...
Fri, 29 Nov, 2019 at 7:29 AM
I'm not happy with the service - how can I provide feedback?
In the unlikely event that you’re not happy with your booking, please send an email to within 24 hours. We will follow up as quickly as ...
Fri, 29 Nov, 2019 at 7:30 AM
My cleaner did not show up, what should I do?
In the unfortunate event that a cleaner does not show up, please call the cleaner and try to reschedule for a new date. You find your cleaner's phone n...
Fri, 29 Nov, 2019 at 8:02 AM