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Booking Procedures

How do I book a cleaner?
For new customers: Getting started is easy! Just go to https://www.helpling.com.sg/ and enter your postcode, preferred cleaning date, duration, frequency, a...
Fri, 14 Nov, 2025 at 1:57 AM
What happens after my booking?
Once you complete your booking, you’ll receive two emails. One will confirm your booking, and the other will help you set up your personal customer account ...
Fri, 14 Nov, 2025 at 1:22 AM
How much time should I reserve for my cleaning?
The cleaning duration depends on your home’s size, furnishings, and overall cleanliness. As a general guide: Estimated cleaning time: A 2-bedroom home usu...
Fri, 14 Nov, 2025 at 1:23 AM
What is the minimum duration of a cleaning?
The minimum cleaning duration is 2.5 hours for both recurring and one-off sessions. We recommend choosing your session length based on your home size and p...
Fri, 14 Nov, 2025 at 1:27 AM
For what times and which days can I book a cleaning service?
Our Helpling helpers are available Monday to Sunday, from 8:00 AM to 10:00 PM, making it easy to find a time that suits your schedule. Tip: To get matched ...
Fri, 14 Nov, 2025 at 1:58 AM
Which booking frequencies do you offer?
We offer flexible scheduling options designed to fit your busy life! You can choose from: One-Off Booking: Perfect for special events, or simply giving us ...
Fri, 14 Nov, 2025 at 2:00 AM
Can I request for multiple household professionals?
For most general home cleaning needs, one professional is usually sufficient. However, if your home needs a major reset, you might be looking for a deep cle...
Fri, 14 Nov, 2025 at 1:30 AM
Is there a minimum booking commitment?
It depends on the type of booking you choose! One-Off Clean: No commitment required! Book a single clean whenever you need one. Recurring Clean (Weekly or ...
Fri, 14 Nov, 2025 at 1:30 AM
Can I book on short-notice?
We understand things pop up! We are happy to arrange services on short notice, but we require at least 5 hours of lead time to confirm and assign a reliable...
Fri, 14 Nov, 2025 at 1:30 AM
How do I update my current address or add an additional one?
Managing multiple properties is easy! To add a new address, open the Helpling app → New Booking → Home Cleaning, then enter the postal code and details for...
Fri, 14 Nov, 2025 at 1:31 AM